CASE STUDY # 16
HR | Adaxes
Adaxes Assessment and Support Work Order- Optimizing Adaxes Workflow for HR Management
Our client is a large transportation company. They operate with 1000+ employees spread in 30+ different locations. They required a harmonized solution to manage their growing employee workflows and HR processes.
They did have some self-taught knowledge of Adaxes and positive past support interactions but they were struggling big time doing what they actually wanted. So, they sought WME’s expert guidance to boost Adaxes’ potential, especially with HR automation.
They approached us as seasoned consultants of Adaxes so we could assist them in optimizing their current setup. Our goal was to guide them in upheaving their Adaxes environment and ensuring their Adaxes setup was now better aligned with their HR needs. We improved their workflow processes and provided their teams enough training to empower themselves with any future Adaxes-related necessary skills.
The client faced several challenges:
- Lack of In-depth Knowledge
- Workflow Inefficiencies
- Training Gaps
These issues really hindered their ability to fully leverage Adaxes, and it was affecting their HR big time.
The WME Solution: Adaxes Assessment and Support.
The core components of our solution included:
- Customized Work Sessions: We reviewed their current Adaxes environment/configuration; got understanding of their exact requirements; offered them an opportunity for hands on training/troubleshootin.
- Adaxes Roadmap: We designed a detailed roadmap; outlined a clear path to effectively utilize Adaxes; prioritized HR-specific features/workflow automation.
How We Did It:
- We organized screen-sharing sessions to walk through their environment; gave direct feedback on configurations.
- We recommended a flexible “block of hours” model. They then had this flexibility to request additional assistance whenever needed during the project.
- The Adaxes roadmap served as a blueprint for future expansion/system integration.
The Problems We Faced:
- Time Constraints: We had to make sure the training/configurations were completed in a limited window.
- Customization Complexity: Some HR workflows required advanced customization within Adaxes.
- Adoption Resistance: Some team members initially struggled with adoption of the new workflows.
What We Achieved:
- Automated processes for onboarding/offboarding employees.
- A big reduction in manual work and errors.
- The client’s HR team was able to complete tasks faster.
- Their HR team now has the knowledge to confidently operate/expand their Adaxes use.
Conclusion
We successfully addressed the client’s HR management challenges by delivering a highly personalized Adaxes assessment and support solution. We helped to improve their workflow automation, empowered their team with the necessary training/knowledge to finally maximize the platform’s capabilities on their own.
The project resulted in a more efficient and scalable HR process which helped the client achieve their goals of better managing 1000+ employees.
Our solution demonstrated the significance of a custom approach to Adaxes and reinforced how solid professional expertise could effectively meet the client’s specific needs.