Perhaps you are aware that Microsoft has deprecated the Dynamic 365 Customer Engagement Plan. This is why customers are unable to find the Dynamics 365 Customer Engagement Plan license on the Dynamics 365 portal.

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From Power Virtual Agents to Microsoft Copilot Studio: TheComplete IT Leader’s Briefing on Microsoft’s Agentic AI Stack
Power Virtual Agents Is Gone. Here’s What Replaced It and Why It Matters. If someone on your team still calls it “Power Virtual Agents,” they’re working from an outdated map. Microsoft retired the product on November




