Client Industry
Health
Client Environment
Existing Adaxes implementation
The Problem / Opportunity
The organization needed a solution to integrate Adaxes with its AMELIA chat assistant via API, giving users a way to request an account unlock or password reset through the chat interface.
The WME Solution
WME designed and implemented a solution that lets Adaxes identify a requesting user’s Active Directory account by the 6-digit employee number provided during the Amelia chat session, then present an interface for the user to request an unlock or password reset.
Challenges Encountered & Solved
Working with the client’s third-party AMELIA vendor added complexity to the integration, but the team overcame this through close collaboration between both parties.