Mid-Level IT Systems & Network Administrator
About the Opportunity
Windows Management Experts (WME) is currently assisting a valued client that is seeking an experienced Mid-Level IT Systems & Network Administrator to step into a critical role immediately.
This position is ideal for an IT professional who enjoys hands-on technical work, end-user support, systems administration, and serving as a bridge between business operations and managed service providers. The organization is evaluating its long-term IT strategy while needing immediate operational support to maintain service levels across a growing environment.
The selected candidate will play a vital role in stabilizing day-to-day operations, supporting approximately 700 employees across multiple locations, and ensuring critical business systems remain fully operational during a transition period.
Key Responsibilities
End User Support
- Provide Level 1 and Level 2 help desk support.
- Troubleshoot desktop, laptop, application, and access issues.
- Support remote employees and hybrid workforce technologies.
- Resolve user access and authentication issues.
Systems Administration
- Administer Microsoft 365 services.
- Support Active Directory user and group management.
- Manage Windows-based systems and server environments.
- Assist with endpoint support and device management.
Infrastructure Support
- Support Remote Desktop Services (RDS) environments.
- Assist with VPN and remote connectivity troubleshooting.
- Support SonicWall environments and user access requirements.
- Coordinate escalations with existing MSP partners for advanced networking and infrastructure changes.
Operational Support
- Monitor and respond to service requests and incidents.
- Assist with onboarding and offboarding activities.
- Maintain documentation and knowledge base materials.
- Help ensure continuity during MSP evaluation and transition activities.
Technical Environment
The successful candidate will support technologies including:
Required Qualifications
Experience
- 3–7+ years of IT Systems Administration experience.
- Experience supporting Windows environments.
- Strong troubleshooting and problem-solving skills.
- Experience supporting both onsite and remote users.
Technical Skills
- Microsoft 365 Administration
- Active Directory
- Windows Server Administration
- RDS/Terminal Services
- User Account Management
- VPN Technologies
- Network Troubleshooting
- Endpoint Support
Soft Skills
- Strong communication skills.
- Excellent customer service mindset.
- Ability to work independently.
- Comfortable operating in fast-paced environments.
Preferred Qualifications
- Experience working with Managed Service Providers (MSPs).
- Healthcare, veterinary, or multi-site organization experience.
- SonicWall administration experience.
- Experience supporting 500+ user environments.
- Prior contract-to-hire engagements.
Work Location
A candidate located within the New York City metropolitan area is preferred to support occasional onsite needs and leadership interactions.
However, this role is primarily remote, and highly qualified candidates outside the region will be considered.
Why This Opportunity?
This is more than a traditional support role. The client is looking for someone who can become a trusted member of their IT organization during a critical transition period.
The right candidate may have the opportunity to:
- Extend beyond the initial 90-day engagement.
- Transition into a permanent role.
- Influence future IT operational strategy.
- Work closely with executive leadership and MSP partners.
Compensation
Competitive compensation based on experience, availability, and engagement model.
Please Note
- No third-party recruiting firms
- No staffing agencies
- Direct candidates only
- Must Be U.S. Citizen or Green Card Holder