Troubleshooting Self Service Password Reset (SSPR)

Last week I detailed the setup involved with SSPR and how easy it is to implement. SSPR is a tremendous product and could potentially reduce the number of help desk tickets regarding forgotten passwords. While the setup is normally straight forward, I have experienced one specific issue that took me a few days to figure out(once I figured it out, I felt silly it took me so long to figure it out!!!). When installing AD Connect on a domain joined server, an account that begins with MSOL is created –

In my previous blog, we enabled Password Synchronization and Password Writeback in AD connect. The MSOL account that was created during the installation of AD connect must have full permissions on at least the OU’s that contains users.

Before I gave the MSOL account full permission, the error received was a SSPR_29 issue directing the users to contact their system administrators. Without making this change, the MSOL account would not have full permission to reset the accounts. Once the changes were made, users were able to reset their passwords without issue!!

All content provided on this blog is for information purposes only. Windows Management Experts, Inc makes no representation as to accuracy or completeness of any information on this site. Windows Management Experts, Inc will not be liable for any errors or omission in this information nor for the availability of this information. It is highly recommended that you consult one of our technical consultants, should you need any further assistance.



Contact Us

On Key

More Posts

WME Cybersecurity Briefings No. 014
Cyber Security

WME Security Briefing 14 June 2024

LightSpy Spyware’s macOS Variant Detected with Advanced Surveillance Capabilities Overview Findings reveal a previously undocumented macOS variant of the LightSpy spyware. It was initially thought to target only iOS users. This spyware utilizes a plugin-based system

Read More »
WME Cybersecurity Briefings No. 013
Cyber Security

WME Security Briefing 10 June 2024

CISA Urges Patching of Actively Exploited Linux Kernel Vulnerability Overview CISA just issued an urgent advisory concerning a newly discovered security flaw in the Linux kernel. The flaw is being actively exploited to affect the netfilter component of

Read More »
3 Things to Consider Before You Enable Copilot for Microsoft 365
Microsoft Copilot

3 Things to Consider Before You Enable Copilot for Microsoft 365

In today’s digital landscape, any productivity tool that streamlines workflow and boosts performance is a pleasant addition. With its AI-powered productivity-enhancing capabilities, Microsoft Copilot has emerged as a game-changer for employees, particularly for organizations using Microsoft

Read More »
WME Cybersecurity Briefings No. 012
Cyber Security

WME Security Briefing 03 June 2024

Moroccan Cybercrime Group Exploits Gift Card Systems for Major Financial Gains Overview: Storm-0539, also called Atlas Lion, is a Moroccan cybercrime group that executes advanced email and SMS phishing attacks. They are committing fraud by utilizing

Read More »
Be assured of everything

Get WME Services

Stay ahead of the competition with our Professional IT offerings.