Perhaps you are aware that Microsoft has deprecated the Dynamic 365 Customer Engagement Plan. This is why customers are unable to find the Dynamics 365 Customer Engagement Plan license on the Dynamics 365 portal.

Azure
WME Microsoft 365/Azure Updates 16 April 2025
1. OneDrive: Removal of Group Policy for OCSI – Key Details Overview Microsoft is going to remove the EnableAllOcsiClients OneDrive group policy this May. This change will allow better synchronization to exist between Microsoft Office and